Most purchases are delivered instantly after payment. During high-traffic times, delivery may take up to 10–15 minutes. Please make sure you are online on the server so the items can be delivered automatically. If you have not received your items after 30 minutes, please open a support ticket for assistance.

Because the system is fully automated, items are delivered to the exact username entered at checkout. If the username exists, the items are likely already applied to that account and cannot be transferred. If the username does not exist, please contact support as soon as possible so we can manually credit your correct account.

Yes. All payments are securely processed through Tebex, the official e-commerce partner for gaming servers. We do not store or have access to your credit card information. Tebex is fully PCI-DSS compliant and follows strict industry security standards to keep your payment details safe.

Because these purchases are digital goods that are applied directly to your account, refunds are generally not offered. All purchases are considered final unless a refund is required by law.

We maintain a zero-tolerance policy for chargebacks. If a dispute or chargeback is initiated, your account will be permanently banned from our server. Tebex may also place you on their Global Ban List, which can prevent you from purchasing on thousands of other servers that use Tebex.

We recognize that the notion of your child wanting to make an online purchase may raise some concerns, so allow us to swiftly clarify the process for you. Your child is playing in an online world, with many other players, each player starts with a default rank, which comes with many features already, but not all of them. When purchasing a package to our server, we reward your child with a higher rank or in-game cosmetics. This includes more features than the default rank or enables them to be able to get extra things on the network, therefore making the game experience more enjoyable. Furthermore, by contributing to the server through donations, players help sustain its operation. Should you have any further inquiries, please don't hesitate to reach out to mrmacawservices@gmail.com or submit a store support ticket on our Discord server.