Frequently Asked Questions
Most purchases are delivered instantly after payment. During high-traffic times, delivery may take up to 10–15 minutes. Please make sure you are online on the server so the items can be delivered automatically. If you have not received your items after 30 minutes, please open a support ticket for assistance.
Because the system is fully automated, items are delivered to the exact username entered at checkout. If the username exists, the items are likely already applied to that account and cannot be transferred. If the username does not exist, please contact support as soon as possible so we can manually credit your correct account.
Yes. All payments are securely processed through Tebex, the official e-commerce partner for gaming servers. We do not store or have access to your credit card information. Tebex is fully PCI-DSS compliant and follows strict industry security standards to keep your payment details safe.
Because these purchases are digital goods that are applied directly to your account, refunds are generally not offered. All purchases are considered final unless a refund is required by law.
We maintain a zero-tolerance policy for chargebacks. If a dispute or chargeback is initiated, your account will be permanently banned from our server. Tebex may also place you on their Global Ban List, which can prevent you from purchasing on thousands of other servers that use Tebex.
First, make sure you are online on the server using the same username entered at checkout. Sometimes reconnecting to the server can help trigger delivery. If your items still have not appeared after 30 minutes, please open a support ticket with your transaction ID.
Payments may be declined by your bank, payment provider, or fraud prevention systems. Please double-check your billing details and try another payment method if available. If the issue continues, contact Tebex support or your payment provider directly.
Support response times may vary depending on ticket volume, but most tickets are answered within 24–48 hours.
All purchases are optional and intended to enhance the gameplay experience. Payments are securely handled by Tebex, and parental permission should always be obtained before making purchases online. If you have any questions or concerns regarding a purchase, our support team will be happy to assist you.